This Privacy Policy aims to inform you about how we will use the data you provide to us through this Website, in connection with bookings, your stay at Sega House, as well as personal data provided and/or collected by us through other channels. We also inform you about your rights under applicable data protection law concerning the handling of your Data by us. Before providing us with Personal Data, we recommend that you read this Privacy Policy, which also forms part of our Terms and Conditions that govern our accommodation services.

1. What is Personal Data?

For this Privacy Policy, “Personal Data” means any information provided by you when interacting with us, for example, through our Website or when calling us, or data collected about you through your use of our website, allowing you to be identified personally, either directly (e.g., your name) or indirectly because the data references an identifier such as your name, an identification number, location data, or an online identifier (e.g., telephone number). We may also collect personal data about you in other instances which relate to your stay at Sega House.

I. When is what kind of data stored and processed, and for what reason?

Use of the Website

Whenever you navigate our Website, data is collected and processed about you. We collect the following data:

• Information related to the browser or device you use to access our website
• IP address
• Country you are browsing from
• Browsing habits, including sites visited
• Other demographics and statistical information

This data is collected through session cookies (concerning cookies, see also below) we use on our Website. It is anonymized before we use it to build anonymous utilization profiles, for marketing purposes, and to optimize our Website and the services we provide. This data shall not be used to identify the visitor of this website personally.

Interacting with Us

Every time you interact with us (e.g., booking a room through our website, by phone, or through a third-party provider, posting a comment on our blog, signing up for our newsletter), we may collect and process the Personal Data you provide to us.

a. Booking a Room
When you book a room, we collect Personal Data, which includes:

• Your selected dates
• Number of people on the reservation (adults and children)
• The rate/special offer selected
• Your full name
• Your address, including city and country
• Your email address
• Your credit card details
• Optional information: Arrival information, room preferences, telephone/mobile number

We use this Personal Data to handle your reservation and to establish and fulfil our contract with you. This includes verifying your identity, taking guarantee and/or payment information, and sending stay-related and/or marketing communication.

b. Newsletter and Special Offers
If you provide your contact information to us (e.g., when booking a service with us or when signing up for our newsletter via our Website), we may use this Personal Data to send you newsletters and details of other special offers which may be of interest to you, based on previous interactions with us (e.g., bookings).

By providing your email address and subsequent confirmation via the double opt-in, you consent to receive our newsletter. You can revoke your consent and opt-out of receiving the newsletter at any time by clicking on the unsubscribe link included in every newsletter.

c. “Contact Us” Functionality
To contact us, you are required to provide the following information:

• Your full name
• Your zip code
• Your telephone number and email address
• Your enquiry
• Recaptcha, to confirm you are an actual person and not a robot

Any additional information (e.g., home address) is provided voluntarily. We use your information to reply to your enquiry.

II. Sharing Personal Data

Your Data may be shared:

• Within Sega House, to establish and fulfil our contract with you or to the extent you consented to such sharing of data.
• With our third-party service providers who process your data on our behalf.

We will not transfer your data to third-party recipients unless you consent to such transfer of data or such transfer is permitted under applicable law.

III. Transfer of Personal Data to a 3rd Country

Where information is transferred outside Kenya, we will ensure that appropriate safeguards are implemented.

VI. Social Media Buttons

On our Website, we use the following social media plug-ins integrated through cookies: Facebook, Google My Business, X, LinkedIn, and Instagram.

VII. Integration of YouTube Videos

We have included a link to our YouTube channel on our Website.

VIII. Cookies

This Cookie Policy describes the different types of cookies and similar technologies that may be applied on the Website provided by Sega House.

IX. Google Analytics

Our Website uses Google Analytics, a web analysis service of Google Inc (“Google”).

X. Security Measures

We strive to maintain appropriate standards of security and have put in place robust technical and organizational measures for the protection of your Personal Data.

XI. Your Rights

You have the right to:

• Withdraw your consent at any time
• Request access to, rectification, or erasure of your Personal Data
• Restrict or object to the processing of your data

For any questions or to exercise your rights, please contact us at [[email protected]].

XII. Retention and Deletion of Personal Data

We will retain your data only for a limited period needed to fulfil the purposes of processing mentioned above. After that time, your data will be erased.

XIV. Updates

This Privacy Policy may be updated periodically.

XV. Contact Information

For questions or concerns regarding data protection, please contact us at [[email protected]].